Grant S. Robertson

  • 360-464-0495


  • Technical writing, including diagrams, graphic arts, and basic website design. Five years total cumulative experience. (FrameMaker, Word, Adobe Acrobat, Adobe LiveCycle Designer)
  • Network management. 11 years experience.
  • PC hardware & software support. 25 years experience.
  • Windows optimization for extreme reliability.
    (I developed my own comprehensive list of tricks.)
  • Special purpose software integration & implementation.
  • Cleanup of infected PCs.
  • Cable plant design, installation, & documentation.
  • User Training, one-on-one & small group.
  • Project management.
  • Expert in all MS Office software: Word, Excel, Outlook, OneNote, Visio, Access, PowerPoint, and Project.
  • Special purpose software for various industries including manufacturing, real estate, retail, and medical.
  • Sincere customer service.
  • Excellent telephone voice and etiquette.
  • Basic double-entry accounting using QuickBooks and Peachtree software.

Employment History

Telephone Support - Kelly Services - Austin, TX (11/2013 – 2/2014)

  • Short-term assignment performing technical support via phone to customers of GE Wayne Dresser.

Technical Writer - Bay Ship & Yacht - Alameda, CA (1/2013 - 9/2013)

  • Interview SMEs. Write work instructions, training guides, curricula, assessments.
  • Develop interactive .PDF forms.
  • Write internal policy documents.
  • Research OSHA & EPA regulations. Write fully compliant safety and environmental policies.
  • Wrote a used-oil policy which will save the company $355k per year by ensuring EPA compliance.

Administrative Assistant - Southwest Gas - Tucson, AZ (7/2011 - 10/2012)

  • Technical Writing: Document all procedures and develop checklists to reduce the possibility for error.
  • Prepare engineering documentation packages both before projects begin and after they are finished.
  • Research using document management and mapping software, as well as old engineering drawings to determine types of pipe in the ground requiring replacement.

Student - Washburn University - Topeka, KS (1/2008 - 8/2011)

  • Combined degree in Computer Science and Education with specialization in eLearning.
  • Presented on Distributable Educational Material Markup Language™ at Apeiron forum.

Administrative Assistant - Computer Science Dept. at Washburn University - Topeka, KS (9/2009 - 5/2010)

  • Answer phones, assist students, assist professors with various office tasks.
  • Developed Windows XP install images and deployed to new computers.
  • Updated and developed documentation system for all procedures.

Student - University of Kansas - Lawrence, KS (6/2005 - 12/2007)

  • Double Major: Computer Science and Mathematics (transferred to Washburn).
  • Received Math Scholarship for 2006 Spring and Fall terms.
  •  Inducted into Phi Kappa Phi collegiate honor society (Fall 2005).

Computer Lab Monitor - EECS Dept. at KU - Lawrence, KS (6/2007 - 1/2008)

  • Customer service, assist students with computer and printer issues, monitor students for adherence to lab rules.
  • Maintain printers, basic computer troubleshooting, deploying software as needed.

Computer Technician - Kansas Union at KU - Lawrence, KS (6/2005 – 8/2006)

  • Maintained over 100 PCs.
  • Developed Windows XP install images and deployed to new computers.
  • Updated and developed documentation system for all procedures.

Owner, President - Engineered Networks, Inc. -Lawrence, KS (6/2001 – 6/2005)

  • Computer and network consulting services focusing on the needs and budget of small businesses.
  • Through my special optimizations and user training I made all of my customer’s PC’s so reliable that they rarely ever needed service.
    (In a way, I worked myself out of a job. Even a year after quitting business to go back to college, most customers had had no issues.)

Sr. Network Technician - Network Integration Company - Lawrence, KS (2/2000 – 6/2001)

  • Computer and network consultant supporting a diverse array of clients.
  • Completed cabling installation for major new annex at a prominent non-profit in Lawrence, KS. This included almost 100 drops in two different buildings, underground cable, and fiber optic connections between buildings.
  • Designed new chart of accounts and job tracking system.

Network Coordinator III - Truman Medical Center East - Lee’s Summit, MO (10/1998 – 10/1999)

  • Network Manager for one mid-sized hospital in a two-hospital system.
  • Responsible for the entire NetWare / NT (5/3 servers), Ethernet/Token-Ring, 300 node (95/NT) network in hospital and outreach clinics.
  • PC & application support for standard office apps plus over two dozen special purpose apps.
  • Completely reorganized the network & fiber backbone from an undocumented, disorganized system that went down multiple times per day into an organized, reliable & completely stable system.
  • Generated full network documentation using Microsoft Visio.
  • Rolled out hundreds of new NT Workstations.
  • Managed network installation for new Labor & Delivery wing.
  • Managed implementation of new fetal monitoring software for Labor & Delivery.
  • Managed two PC Technicians and a three person Data Processing department.

Network Administrator - Illig Industries - Lenexa, KS (1/1998 – 10/1998)

  • Reorganized, expanded and administered the NetWare 4.1 LAN & WAN.
  • Migrated applications from old NetWare 3.11 and XENIX servers.
  • Provided all PC hardware, software and network support.
  • Planned EDI & Y2K implementation.
  • Configured EDI software to meet the complex specifications of major buyers. Saved company thousands by doing it myself rather than outsource to an EDI consultant.
  • Some HP-9000 HP/UX & XENIX support & administration.

Network Manager - Colt Technology - Lenexa, KS then Kansas City, MO (8/1993 – 12/1997)

  • Responsible for all aspects of information and communication systems other than final spending decisions.
  • Engineered, installed and administered a 50 node Novell NetWare 4.1 network with GroupWise e-mail, including asynchronous internet gateway.
  • Computer hardware and software support including building, rebuilding and repair of all levels of systems from XT to Pentium Pro and network servers.
  • Specified, managed entire implementation of and supported AIMS, the enterprise-wide database and manufacturing control system. Completed in only three weeks time to meet incredibly short deadline. Saved thousands of dollars and three months time compared to vendor implemented solution.
  • Developed and wrote procedures and work instructions for ISO-9000 documentation.
  • Designed the first company web site.
  • Administered the IBM RS-6000 AIX terminal server. Cleaned up configuration that had been poorly done by the vendor, increasing reliability and ease of use.
  • Specified, installed and administered the KSU type phone system including all cabling.
  • Designed and managed installation of entire network cable plant for new 300,000 sq. ft. facility including fiber optic connections.
  • Designed new cubicle layouts for new facility and managed their move and installation to maximize efficient use of components.

Layout Designer / CAM Station Operator - Colt Technology - Lenexa, KS (8/1990 – 8/1993)

  • Ran a CAM Station to produce phototools in a electronic circuit board manufacturing environment.
  • Developed procedures, specifications and applications to increase the quality and efficiency of the processes using those phototools.
  • Implemented the first database of customer preferences, eliminating the need to rely on shared memory and hearsay, thus ensuring consistency from job to job.
  • Completely reinstalled Sun OS operating system and CAM station software when it crashed because someone flipped the circuit breakers. Completed and back to normal within three days even though there was almost no documentation available other than a few handwritten notes.
  • Promoted to Network Manager.

Service Technician - Sweet Art, Inc. - Kansas City, MO (9/1989 – 8/1990)

  • One year experience servicing stepper motor and pneumatic control systems.
  • Generated schematics for existing equipment.
  • Developed and documented installation, testing and troubleshooting procedures.
  • Company went out of business

Assistant Supervisor, Technical Services Division - California Museum of Science & Industry - Los Angeles, CA (12/1987 – 8/1989)

  • Maintain, troubleshoot, & repair all manner of electronic, mechanical, and pneumatic exhibit components.
  • Computer support and training for the entire museum complex.
  • Promoted to Assistant Supervisor after only three weeks on the job. Supervised four technicians.
  • Completely reworked ‘network’ of exhibits in Hall of Economics and Finance.
  • Designed and built electronics for new kiosk in Hall of Economics and Finance.
  • Instituted the first ever system of exhibit design requirements to increase standardization, reliability, and make repairs easier. Drastically increased reliability and reduced costs of maintaining exhibits.

Avionics Technician - United States Marine Corps - MCAS El Toro, Irvine, CA (1/1984 – 12/1987)

  • Depot level repair of Video Data Indicator & Radar Data Converter equipment.
  • Developed and documented new testing & calibration methods which were adopted as the new standard.

Education / Certification

  • Microsoft MCP – Windows XP Pro
  • Novell CNA - NetWare 5.0
  • One year electronics training in USMC – 1984
  • Two years as Biology / Pre-Med major at Drury College in Springfield, MO
  • Two years as Computer Science major at University of Kansas in Lawrence, KS (almost straight 'A's)
  • Almost complete bachelors degree in Computer Science & Education; Washburn University, Topeka, KS (almost straight 'A's)
  • Member Phi Kappa Phi collegiate honor society (since 2005)

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